2️⃣ Subscription & Billing

• Sumedy operates on a subscription-based model, and payments are charged automatically based on the selected plan.
• Users can upgrade or downgrade their subscriptions at any time. The changes will be reflected in the next billing cycle.
• Subscriptions are auto-renewed unless canceled before the renewal date.

3️⃣ Refund Policy

Sumedy follows a no-refund policy for subscription payments. However, refunds may be considered under the following conditions:

✅ Eligible Refund Cases:
✔️ If a user mistakenly purchases multiple subscriptions for the same account, a refund for the duplicate charge may be issued.
✔️ If a user is charged incorrectly due to a system error, a refund will be processed.
✔️ If the service fails to function as described due to a platform issue and Sumedy is unable to resolve it.

❌ Non-Refundable Cases:
🚫 No refunds will be issued for user dissatisfaction or change of mind.
🚫 No refunds for unused subscription periods if the user decides to cancel before the billing cycle ends.
🚫 No refunds for account suspensions or terminations due to violations of Terms & Conditions.

All refund requests must be submitted to support@sumedy.com within 7 days of the transaction.

4️⃣ Cancellation Policy

• Users can cancel their subscription at any time from their account settings.
• Once canceled, the subscription remains active until the current billing period ends, after which it will not renew.
• Cancellations do not trigger a refund, but users can continue using the service until the end of the subscription cycle.

5️⃣ Subscription Upgrades & Downgrades

• Upgrading: The upgraded plan will take effect immediately, and the difference in charges will be adjusted in the next billing cycle.
• Downgrading: The lower-tier plan will be applied from the next billing cycle. No refunds or credits are provided for downgrades.

6️⃣ Service Disruptions & Refund Exceptions

• Sumedy strives for 99.9% uptime, but occasional maintenance or unexpected issues may occur.
• If a prolonged outage (more than 48 hours) is caused by Sumedy’s internal failure, a partial refund or credit may be considered upon request.

7️⃣ How to Request a Refund or Cancellation

📩 Email us at: support@sumedy.com
📌 Include your registered email, invoice details, and reason for the request.
📅 Refund processing time: 5-10 business days (if eligible).

8️⃣ Policy Updates

Sumedy reserves the right to update or modify this Refund & Cancellation Policy at any time. Users will be notified of significant changes via email or platform announcements.

By using Sumedy, you agree to this Refund & Cancellation Policy. If you have any questions, please contact us at support@sumedy.com.

🚀 Thank you for choosing Sumedy! 🚀